Support

Assay is one person. Email gets read, and answered.

Email dev@starise.ca

Usually answered within two business days.

Common questions

Where are my photos?: On your phone, in a private folder inside the app. They are hidden from your camera roll and excluded from iCloud and iTunes backups on purpose, so they cannot leak through a backup. The consequence is real: if you delete Assay or lose the phone, the photos are gone and cannot be restored. Use Export to keep your own copy.
A capture was refused. What do I do?: Assay refuses a frame rather than folding a bad sample into the result. The refusal says which check failed and by how much: light outside the usable band, face off centre, head held differently from your baseline. Retake it; nothing is lost, and the day is not counted against you until a frame is accepted.
Can I miss a day?: Yes. Assay needs enough usable days to say anything, not a perfect run. If too many are missing it returns INCONCLUSIVE and says so, rather than putting a confident number on a thin dataset.
Can I change what I am measuring partway through?: No, and that is deliberate. Choosing which measure to report after seeing which one moved is how a test gets talked into a result it never produced. The choice locks on day one.
What does Assay cost?: Nothing at the moment. Assay is free while it is new and there is nothing to buy inside it. The first 100 accounts keep it free permanently. If that ever changes it will be said plainly, in the app, before it happens.
How do I cancel a subscription?: There is nothing to cancel today. If you hold one later, subscriptions are billed by Apple and cancelled in Settings on your device: tap your name, then Subscriptions, then Assay. Cancelling stops the next renewal and does not delete your data.
How do I delete my account and my data?: Email dev@starise.ca from the address on the account, or ask from inside the app. Everything held on the server is deleted. Photos were never on the server, so there is nothing there to delete. Removing the app takes those with it.
Does Assay give medical advice?: No. It measures colour and texture in photographs you take, and reports whether a number moved. It does not diagnose anything, and it is not a substitute for a dermatologist.